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Legal

Returns and Refunds

Sealed jars only, and the statutory rights that sit alongside that.

Last updated 4 September 2026

Opened jars cannot be returned

Our jars are sealed food products. Once a seal is broken we cannot accept the jar back or resell it, for hygiene and food safety reasons, so an opened jar is not refundable. A jar that is still sealed can be returned within 14 days of delivery under the statutory right below. None of this applies to goods that arrive faulty, damaged or not as described — those are covered further down and are not affected by the seal.

How to return a sealed jar

Email support@thehumanremedy.com within 14 days of delivery, with your order number.
We reply with the return address within one working day.
Post the items back, still sealed, within 14 days of telling us. Those 14 days run from the day you tell us, not from delivery.

You pay the cost of return postage. We recommend a tracked service, because until the parcel reaches us the risk of loss sits with you.

Refunds

We refund to the original payment method within 14 days of the goods reaching us, or of you showing us proof of postage, whichever is sooner. We refund the price of the goods and the standard outbound delivery charge. If you paid extra for a faster delivery service, we refund the standard rate rather than the premium.

If items come back opened, unsealed, damaged or with a substantial part missing, we may reduce the refund to reflect that or refuse it.

How this sits with your statutory rights

The Consumer Contracts Regulations 2013 give you 14 days from receipt to cancel a distance-sale order without giving a reason, then a further 14 days to return the goods. That right stands whatever we say here.

The same Regulations set out an exception for sealed goods that are not suitable for return once unsealed, on health protection or hygiene grounds. Our capsules are a sealed food product and fall inside that exception, which is why the right to cancel applies to jars that are still sealed. Where our terms and the Regulations differ, the Regulations win. Nothing on this page reduces your rights under the Consumer Rights Act 2015 for goods that are faulty, not as described or unfit for purpose.

Faulty or damaged goods

If a jar arrives damaged, sealed wrongly or not as described, email support@thehumanremedy.com with a photograph. We pay the return postage on faulty goods and we will replace or refund, whichever you prefer. This applies whether or not the jar has been opened, and it is not limited to 14 days.

Membership

Membership payments are handled under the Membership and Subscription Terms rather than this page.

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Where should you start?

Six questions about how you feel and how you eat. At the end you get the formula to lead with, the dose, and the reason behind it.

Where should I start — quiz

A starting point, not a diagnosis.

This one tells us the most.

Be honest rather than aspirational — it changes what we suggest.

This is the one that decides what we suggest.

ALKA-FLUSH, ALKA-LIFE and ALKA-IRON, the three jars of the Cleanse Package

Your answer

Start with the Cleanse Package

The three are made to be taken together. ALKA-FLUSH is the bitterest of the four, ALKA-LIFE is cold-water sea vegetables, ALKA-IRON is four bitter roots. They were designed as a set.

Two capsules from each jar, once a day, an hour before you eat. Sixty capsules per jar — a full month.

Choose your plan — £150, or £130 on subscription

UK delivery £6, free over £120. Subscriptions renew monthly and can be cancelled at any time. Sealed jars can be returned within 14 days; opened jars cannot, as they are a food product. Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

A single jar of ALKA-FLUSH

Your answer

Start with one jar

You said you would rather start small, so we are not going to push the full package at you.

£50 each, sixty capsules, a full month. The three work as a set, so one jar is a smaller test rather than the full protocol.

Or see the full Cleanse Package

Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

An open log notebook and pencil, a glass of water, a small dish of capsules and the three Cleanse Package jars on a dark green table in morning light

Your answer

Start with The Guided Month

You said you would like someone checking in through the month, so that is what we are pointing you at rather than a jar to work out on your own.

Week by week, what to expect and when. A daily log of energy, digestion and food. What to do if you miss a day, because everybody does. Member pricing on your next order.

See what is inside — £30 a month

Renews monthly, cancel any time. Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

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The Cleanse Package - three jars

Quick look

The Cleanse Package

ALKA-FLUSH, ALKA-LIFE and ALKA-IRON. 60 capsules a jar, a full month in one order.

Most people start here Save £20

How you want it

⚠ Every formula has its own cautions. Read the product safety notices before you order.

Apple Pay, Google Pay and Link appear here on the one off order when your device has a wallet set up.

or pay by card at checkout

With you within 2 to 6 working days.

Total £150