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Privacy Policy

What we collect, why we collect it, how long we keep it, and what you can ask us to do with it.

Last updated 24 September 2026

Who is responsible for your data

The Human Remedy is the data controller for the personal data described on this page. You can reach us at support@thehumanremedy.com or by post at The Human Remedy, 152–160 City Road, London, EC1V 2NX.

What we collect, and where from

We collect personal data in five places on this site.

Checkout. Your name, delivery address, billing address, email address and phone number. Card details are entered on Stripe’s payment form and are never seen or stored by us.
The quiz. Your answers to the six questions, and your email address if you choose to give it.
The contact form. Your name, email address, the subject you select and whatever you write in the message.
Affiliate applications. Your name, username, email address, payment email, website address and how you plan to promote us.
Product reviews. Your name, email address, the rating you give and the review you write.

We also receive technical data automatically: your IP address, browser and device type, the pages you visit and how you arrived. This comes through Plausible, our analytics tool, which works without cookies and does not identify you.

Why we collect it

To take payment, pack your order and get it to you. Without your name and address we cannot post anything.
To answer your message. If you write to us, we use your email address to reply.
To send you marketing and follow-up emails, where you have ticked the box asking for them.
To understand which pages people use, so we can fix the ones that do not work.

Our lawful bases are performance of a contract for orders, consent for marketing email and analytics, and legitimate interests for replying to enquiries and keeping the site secure.

Marketing and follow-up emails

If you give us your email address through the quiz or the contact form and tick the opt-in box, we use it to send you emails about our products, offers and guidance. That box is never ticked for you. Leaving it unticked does not stop us replying to a question you have asked.

Every marketing email carries an unsubscribe link. One click and we stop. You can also email support@thehumanremedy.com at any time and ask to come off the list, and we will action it within five working days.

How long we keep it

Order records: seven years, because HMRC requires us to keep them.
Marketing contacts: until you unsubscribe, or after 24 months of no opens or clicks, whichever comes first.
Contact form messages: 24 months after the conversation ends.
Quiz answers: 12 months, held against your email address only if you gave us one.
Analytics: Plausible counts visits without cookies and records nothing that identifies you, so there is no personal analytics data to keep.
Tracker entries and food photos: kept until you delete them, so your whole history stays with you. Deleting your account deletes them too.

The daily tracker (members only)

If you are a Guided Month member you can use the daily tracker. What you record there is information about your health, which UK GDPR treats as special category data. We handle it on that basis.

What you record: whether you took your capsules, how you rate how you feel, your energy, digestion, mucus and cravings, exercise, hours slept, water, weight and waist, what you ate with an optional photo, and any notes you write.
Nothing is required. Every field is optional and you can leave any of them blank.

Our lawful basis is your explicit consent, given when you choose to use the tracker. You can withdraw it at any time by deleting your entries. Withdrawing does not affect your membership or your orders.

You can see your entries. They are private to your account.
Nobody else can, by default. Not other members, and not us.
Only our administrators and support team can open an individual member’s entries, and only after that member has switched on “Let The Human Remedy see my log”. You can switch it off again at any time and access ends immediately. No one outside that team ever has access.

Food photos are stored on this site, outside the public media library, and cannot be reached by a public web address. No artificial intelligence service, calorie service or other third party processes them. They are never published anywhere.

Tracker entries and their photos are kept until you delete them, so you can look back over your whole history. Deleting your account deletes them too. You can also download everything as a spreadsheet, or delete all of it yourself, from the bottom of the tracker page at any time.

The tracker records what you tell it and shows it back to you. It does not assess, diagnose, score or advise, and it is not a medical device. Nothing in it replaces advice from a qualified professional.

Who we share it with

We do not sell your data. We share it only with the businesses that make the order work.

Stripe, our payment processor. They handle card details and receive the information needed to take payment.
Our delivery couriers, who receive your name, address and phone number so they can deliver.
Plausible, our analytics provider, which receives technical and usage data with no cookies and no personal identifiers.
Our email platform, which holds your email address if you have opted in to marketing.

Some of these providers process data outside the UK. Where that happens, the transfer is covered by the UK International Data Transfer Agreement or an adequacy decision.

Cookies and tracking

This site sets a small number of cookies that make it work: your basket and session, fraud-prevention cookies set by Stripe when the payment form loads, and short-lived cookies that record how you arrived at the site. If you arrive through a partner’s link, a cookie remembers that for 30 days so they are credited for your order. Our analytics tool, Plausible, does not use cookies. We do not set advertising cookies. You can block or delete cookies in your browser settings at any time; the basket needs its cookie to work.

Your rights

Under the UK GDPR you have the right to:

Ask for a copy of the personal data we hold about you.
Have inaccurate data corrected.
Ask us to delete your data, where we are not required to keep it.
Object to processing, including any processing for marketing.
Ask us to restrict processing while a dispute is resolved.
Receive your data in a portable format.
Withdraw consent at any time, where consent is what we relied on.

Email support@thehumanremedy.com to exercise any of these. We respond within one month and we do not charge for it.

Complaints

If you are unhappy with how we have handled your data, tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. You do not have to come to us first.

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Take the quiz

Where should you start?

Six questions about how you feel and how you eat. At the end you get the formula to lead with, the dose, and the reason behind it.

Where should I start — quiz

A starting point, not a diagnosis.

This one tells us the most.

Be honest rather than aspirational — it changes what we suggest.

This is the one that decides what we suggest.

ALKA-FLUSH, ALKA-LIFE and ALKA-IRON, the three jars of the Cleanse Package

Your answer

Start with the Cleanse Package

The three are made to be taken together. ALKA-FLUSH is the bitterest of the four, ALKA-LIFE is cold-water sea vegetables, ALKA-IRON is four bitter roots. They were designed as a set.

Two capsules from each jar, once a day, an hour before you eat. Sixty capsules per jar — a full month.

Choose your plan — £150, or £130 on subscription

UK delivery £6, free over £120. Subscriptions renew monthly and can be cancelled at any time. Sealed jars can be returned within 14 days; opened jars cannot, as they are a food product. Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

A single jar of ALKA-FLUSH

Your answer

Start with one jar

You said you would rather start small, so we are not going to push the full package at you.

£50 each, sixty capsules, a full month. The three work as a set, so one jar is a smaller test rather than the full protocol.

Or see the full Cleanse Package

Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

An open log notebook and pencil, a glass of water, a small dish of capsules and the three Cleanse Package jars on a dark green table in morning light

Your answer

Start with The Guided Month

You said you would like someone checking in through the month, so that is what we are pointing you at rather than a jar to work out on your own.

Week by week, what to expect and when. A daily log of energy, digestion and food. What to do if you miss a day, because everybody does. Member pricing on your next order.

See what is inside — £30 a month

Renews monthly, cancel any time. Dosage and safety notices are on every product page — read them before you order. Herbal supplements are not medicine and this result is not a diagnosis.

Want your result emailed to you?

We will send your answer and the matching food list, so you still have it next week. Your result is just below either way.

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Subscription

The Human Remedy Membership

One plan. The guidance that gets people through the month, and the food work for anyone who wants to go further.

£30 a month · The Guided Month
✓ Week by week, what to expect and when
✓ What to do if you miss a day
✓ A daily log of energy, digestion, food and how you feel
✓ Video content and courses, added as they are produced
✓ Member pricing on your next order
✓ Alkaline recipes, added weekly
✓ Food lists linked to the shops and Amazon listings that stock each item
✓ Where to buy list items and products like spelt pasta, in store and online
✓ The online Food Guide, kept up to date
Or £300 a year, saving £60

Cancel whenever you like. No call, no form.

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The Cleanse Package - three jars

Quick look

The Cleanse Package

ALKA-FLUSH, ALKA-LIFE and ALKA-IRON. 60 capsules a jar, a full month in one order.

Most people start here Save £20

How you want it

⚠ Every formula has its own cautions. Read the product safety notices before you order.

Apple Pay, Google Pay and Link appear here on the one off order when your device has a wallet set up.

or pay by card at checkout

With you within 2 to 6 working days.

Total £150